- EAN13
- 9782511025055
- Éditeur
- Business Book Summaries
- Date de publication
- 28/10/2014
- Langue
- anglais
- Fiches UNIMARC
- S'identifier
Summary: Amaze Every Customer Every Time
Review and Analysis of Hyken's Book
BusinessNews Publishing
Business Book Summaries
Livre numérique
Autre version disponible
The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time:
52 Tools for Delivering the Most Amazing Customer Service on the Planet".
This complete summary of the ideas from Shep Hyken's book "Amaze Every
Customer Every Time" shows how you have a competitive edge when you amaze your
customers every time they deal with you, regardless of the state of the
economy or the dynamics of the marketplace in which you operate. In his book,
the author explains that there are five elements that are necessary for
creating customer experiences that amaze: great leaders, culture, tools,
service and community. This summary details each of these elements and
provides advice on exactly how to improve them.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Amaze Every Customer Every Time" and discover the key to
leaving customers amazed after every interaction.
52 Tools for Delivering the Most Amazing Customer Service on the Planet".
This complete summary of the ideas from Shep Hyken's book "Amaze Every
Customer Every Time" shows how you have a competitive edge when you amaze your
customers every time they deal with you, regardless of the state of the
economy or the dynamics of the marketplace in which you operate. In his book,
the author explains that there are five elements that are necessary for
creating customer experiences that amaze: great leaders, culture, tools,
service and community. This summary details each of these elements and
provides advice on exactly how to improve them.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Amaze Every Customer Every Time" and discover the key to
leaving customers amazed after every interaction.
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